evmux's Privacy Policy

Last Revised: September 26, 2024

evmux inc. and its affiliates d/b/a as evmux (“evmux” or “we”) respects the privacy of its websites' users (“User” or “you”) and is committed to protect its Users’ personal information. We believe that you have a right to know our practices regarding the information we may collect and use about you when you use our primary websites at http://www.evmux.com/ and http://www.evmux.app/ (the “Sites”). Please read the following carefully to understand evmux’s views and practices regarding your personal information and how evmux will treat it.

Table of Content

1. About this Privacy Policy
2. Who we are
3. Your acknowledgment of this policy
4. Which information may we collect about Users?
5. How do we collect information about our Users?
6. What are the purposes of the collection and processing of information?
7. Sharing Personal Information with Third Parties
8. Your Rights
9. Location of Your Data
10. Minors
11. Third Party Service Providers and Third Party Software
12. Links to Third Party Websites
13. Data We Process
14. Purpose of Data Processing
15. How to Request Data Deletion
16. Security
17. Data Retention
18. Changes to the  Privacy Policy
19. Have any Questions?

1. About this Privacy Policy

This Privacy Policy applies when you visit our Sites. It also applies where we are in contact with you in other ways whether in your capacity as an individual or as director, shareholder, partner, employee or other representative of a company or other organization.

2. Who we are

In this policy, references to evmux, or to "we" or "us" are to  evmux inc., which is a registered company in Delaware, USA. Individuals wishing to contact us about data protection issues may do so by writing to us at the above address or by emailing us at info@evmux.com

3. Your acknowledgment of this policy

This Privacy Policy (“Privacy Policy”) details how your Personal Information collected via the Sites is used and processed by evmux.

BY ENTERING, CONNECTING TO, ACCESSING OR USING THE SITES, YOU ACKNOWLEDGE THAT YOU ARE OR HAVE HAD THE OPPORTUNITY TO BECOME AWARE OF AND AGREE (IN JURISDICTION WHERE SUCH CONSENT IS REQUIRED) TO THIS PRIVACY POLICY AND evmux’S PRACTICES DESCRIBED THEREIN, INCLUDING THE PROCESSING (INCLUDING COLLECTING, USING, DISCLOSING, RETAINING OR DISPOSING) OF YOUR INFORMATION UNDER THE TERMS OF THIS POLICY.

4. Which information may we collect about Users?

We collect from Users of our Sites, two types of data and information:

1. Non-personal Information. The first type is non-identifiable and anonymous information. Non-personal Information, which is being gathered, consists of technical information and behavioral information that does not pertain to a specific individual (“Non-Personal Information”).

You may access and browse the Sites without disclosing personal information, although, like most websites, we passively collect certain Non-Personal Information from your devices, including: (i) technical information such as the type and version of your device and its operating system, the type of browser, screen resolution, device browser and keyboard language, Wi-Fi connectivity and the type and name of your device and/or browser, etc.; and (ii) behavioral information which may include the User’s click-stream on the Sites, the activities of the User on the Sites and additional information of a similar nature (collectively, “Technical and Behavioral Information”). We may also use third-party service providers such as Google Analytics to obtain detailed analytics on the device and the User's behavior on the Sites.

Please note that we or our third party service providers will collect such Technical and Behavioral Information by using certain technologies such as Cookies (as further detailed under our Cookie Policy at https://www.evmux.com/cookies.html  (“Cookie Policy”)). 

2. Personal Information. The other type of information we collect is individually identifiable information. To put it simply, this information identifies an individual or is of a private and/or sensitive nature, such as your contact information (“Personal Information”), including:

1. Personal Information which is provided voluntarily:

• Communications with evmux: Personal Information you provide us as part of any communications with evmux, by any means, including by approaching our customer services or during sales calls (such information may include marketing and communication data that includes your preferences in receiving marketing from us and your communication preferences).
• Contact Details: when you enquire about evmux's services via the Sites, we will ask you to provide us some or all of the following details: full name, e-mail address and a free text message.  

2. Personal Information collected via technology:

• Geolocation data: while using the Sites we will access, collect, process, monitor and/or remotely store "geolocation data", including through the collection of IP addresses and other similar information to determine your location for analytics and security purposes. Please note that we may also analyze your IP address, using our third party service providers, in order to determine the name of the company whose IP address you have used to browse our Sites, for the purpose of locating prospects and in order to analyze our Sites' traffic.
• Technical and Behavioral Information: to the extent that the Technical and Behavioral Information detailed above under Section 3.1 will be linked to or associated with a specific individual then such information will be considered as Personal Information.
• Identifiers: such as Internet Protocol (IP) address, your Unique Device Identifier (UDID), or another unique identifiers.

3. Please note:

• We may cross-reference Personal Information with other Personal Information we have about you and any Non-personal Information connected or linked to or associated with any Personal Information shall be deemed as Personal Information as long as such connection, linkage or association exists.
• We use third-party tracking services and usage logs, to track and analyze data from Users of the Sites and for purposes of security and fraud prevention. We may also use cookies to gather information regarding your use of the Sites and the information for which you searched and accessed (for more information please refer to our Cookie Policy).

5. How do we collect information about our Users?

There are two main methods we use to collect information:

4. We collect information through your entry, connection, access and/or use of the Sites. In other words, when you access or use the Sites we are aware of your usage of the Sites, and may gather, collect and record the information relating to such usage. For example, when you use the Sites, we gather your Technical and Behavioral Information.

5. We collect information which you provide us voluntarily. For example, we collect Personal Information that you provide via the Contact Form on our Sites. We will inform you prior to collecting your Personal Information if it is requested on a voluntary basis and the consequences of not providing voluntary Personal Information.

6. What are the purposes of the collection and processing of information?

1. Non-personal Information is processed in order to:  

• Enhance the User’s experience on the Sites;
• Create statistical information and learn about the preferences of Users and general trends on the Sites (e.g. understand which features are more popular than others); and
• Keep the Sites safe and secured and for prevention of fraud.

3. Personal Information is processed in order to:

• Enable the operation of the Sites and administer your Account;
• Register your interest in becoming a new customer;
• Contact you by telephone and/or by email with further information relating to our products or services which you enquired about via the Sites. To ensure we offer a good and responsive service, we consider this use to be proportionate and will not be prejudicial or detrimental to you;
• Add your contact details to our mailing list for the purposes of sending you information about our products and services by email, SMS, phone, through web-browser notification or through the post. You have the right to opt-out of marketing messages at any time by following the instructions in such message or by contacting us at: info@evmux.com. For email marketing to an individual subscriber (that is, a non-corporate email address) with whom we have not previously engaged as a client, we may need your consent to send you unsolicited email marketing;
• Personalize your experience on the Sites;
• Ensure that content on the Sites is presented in an optimal way for you and for your device (e.g. tablet, mobile phone);
• Send you by email, SMS, phone, through web-browser notification or through the post updates, notices, announcements, and additional information related to evmux including with respect to changes made to our Sites' terms of use and privacy policy;
• Conduct internal operations, including troubleshooting, data analysis, testing, research and statistical purposes;
• Keep the Sites safe and secured and for prevention of fraud and crime;
• Comply with our legal obligations and in order to be able to protect our rights and legitimate interests, including in order to improve the Sites;
• Maintain our data processing records and general administrative purposes;
• Email tracking – we may use tracking technology within the email we may send you in order to improve interactions with you and to better understand whether our emails were opened and read, and such tracking may include capturing the time and date in which you opened our email messages and the type of device you use to open such emails.

7. Sharing Personal Information with Third Parties

1. evmux respects your privacy and will not disclose, share, rent, or sell your Personal Information to any third party, other than as permitted under this Privacy Policy.

2. In addition to using the information collected by us for the purposes described under Section 6 above, we may also share your information in the following cases:

• evmux Personnel: Personal Information that we collect and process may be transferred to or accessed by personnel of evmux for the sole purpose of enabling the operation of the Sites and to contact you (as detailed in Section 6 above). Please note that all evmux personnel that will have access to your Personal Information are under an obligation of strict confidentiality with respect to such Personal Information.
• Group Companies: the Personal Information you provide to us may be accessed by members of our group of companies in order to fulfill the purposes detailed herein.
• Local Distributors and Sales Representatives: When you provide us with your contact details via the Sites or make certain requests for information about evmux products or services, we may transfer your name and contact information to the local distributor, dealer or sales representative of evmux products and services that is located close to your location, solely in order to enable us to respond to your request. We identify the nearest distributor, dealer or sales representative using the location that you provided us. Please note that we instruct our local distributors, dealers and sales representatives to maintain appropriate data security safeguards in place and they are contractually restricted from using your Personal Information for any purpose other than in order to offer you evmux's products and services, and/or in order to respond to any other specific request that evmux has received from you. We note that such distributors, dealers and sales representatives may separately ask you to provide your name and contact information for other marketing activities. Any information that you may transfer to them directly will be used by them according to their privacy practices and evmux will not be responsible for their use of such information.  
• Service Providers: we share Personal Information with vendors, commercial software providers, consultants and data processers who perform services on our behalf, including without limitation, companies that provide analysis, messaging services and services which host the Sites. Please note that we collect, hold and manage your Personal Information through a third party's cloud based services, as reasonable for business purposes, which may be located in countries outside of your jurisdiction. For more information regarding our Service Providers, please refer to Section 10 below.
• In addition, we may share Personal Information in the following cases: (a) to satisfy any applicable law, regulation, legal process, subpoena or governmental request; (b) to enforce this Privacy Policy or any other agreement or terms of service between you and evmux, and to defend against any claims or demands asserted against us by you or on your behalf; (c) to detect, prevent, or otherwise address fraud, security or technical issues; (d) to protect the rights, property, or personal safety of evmux, its Users or the general public; and (e) when evmux is undergoing any change in control, including by means of merger, acquisition or purchase of all or substantially all of the assets of evmux (while such acquired company or investor may be located in countries outside of your jurisdiction).
  You are able to connect your YouTube channel to your evmux account. For this purpose, evmux will access information using YouTube API Services. The information includes username or profile ID, access tokens, live streaming details, channel thumbnail channel title, comments to your live streams, viewers amount, stream name and ingest address. If you would like to connect your evmux account with your YouTube channel, please read Google’s Privacy Policy (https://policies.google.com/privacy). In case you would like to revoke the connection between your evmux account with your YouTube channel, please go to Google Security Settings Page (https://myaccount.google.com/permissions).

3. For avoidance of doubt, evmux may transfer and disclose Non-personal Information to third parties at its discretion including without limitation for statistical, analytical and research purposes and for customization, developing and improvement of our Sites.

8. Your Rights

evmux acknowledges you have the right to access and change the Personal Information we collect and process. If you wish to access or to correct, amend, or delete Personal Information, please send us an email to: info@evmux.com and we will respond within a reasonable timeframe, but in any event no later than permitted by applicable law.

9. Location of Your Data

The information collected from you by evmux, as detailed in this Privacy Policy, may be transferred to, and stored at, servers which may be located in countries outside of your jurisdiction and in a country that is not considered to offer an adequate level of protection under your local laws. It may also be processed by evmux and its suppliers, service providers or partners' staff operating outside your country.

evmux is committed to protecting your Personal Information and will take appropriate steps to ensure that your Personal Information is processed and stored securely and in accordance with applicable privacy laws, as detailed in this Privacy Policy. Such steps include putting in place data transfer agreements or ensuring our third-party service providers comply with evmux's data transfer protection measures.

BY SUBMITTING YOUR PERSONAL INFORMATION THROUGH THE SITES, YOU ACKNOWLEDGE, AND AGREE, IN JURISDICTION WHERE SUCH CONSENT IS REQUIRED, TO SUCH TRANSFER, STORING AND/OR PROCESSING OF PERSONAL INFORMATION.

10. Minors

The Sites are intended for Users over the age of sixteen (16). Therefore, evmux does not intend and does not knowingly collect directly Personal Information from children under the age of sixteen (16) and does not wish to do so. We reserve the right to request proof of age at any stage so that we can verify that minors under the age of sixteen (16) are not using the Sites.

11. Third Party Service Providers and Third Party Software

1. While using the Sites we may be using third party service providers, who may collect, store and/or process your information, as detailed in this Privacy Policy.

2. Note, that we collect, hold and/or manage your Personal Information through evmux's authorized third parties vendors of certain products or services (such as hosting cloud services) (including, as applicable, their affiliates) solely and limited to providing us with such requested services, and not for any other purposes.

3. Such vendors may be located in a country that does not have the same data protection laws as your jurisdiction.

4. Such third parties service providers include without limitation the following categories of service providers:

• Hosting services, including our service provider AWS, which Privacy Policy can be found at https://aws.amazon.com/privacy/;
• Website analytics platforms, including our service provider Google Analytics, which Privacy Policy can be found at https://policies.google.com/privacy.

Please read such third party service providers' terms of use and privacy policies to understand their privacy practices.

12. Links to Third Party Websites

Certain links provided in the Sites permit Users to leave our Sites and enter non-evmux Sites or services. Most of such linked Sites and services provide legal documents, including terms of use and Privacy Policy governing the use thereof. It is always advisable to read such documents carefully before using those Sites and services, inter alia, in order to know what kind of information about you is being collected.

12. Data We Process

We collect both personal and non-personal information from users. This includes, but is not limited to:

• Personal identifiers: name, email address, phone number, billing information, etc.
• Technical data: IP address, device information, browser type, operating system, etc.
• Usage data: session duration, page interactions, and clickstream data.

12. Purpose of Data Processing

Below, we provide a table outlining how and why we use your personal data, the types of data used for each purpose, and the legal bases on which we rely. Where relevant, we also specify our legitimate interests.

12. How to Request Data Deletion

If you wish to request that we delete your personal data, you may do so by contacting us at support@evmux.com. Please include details of your request, and we will process it within 30 days, as required by law. Once the deletion request is confirmed, we will delete your personal data unless we are legally obligated to retain it for legitimate business or legal reasons.

Alternatively, you can delete your entire account and all associated information directly from the Evmux dashboard by following these steps:

• Click your name in the top right corner.
• Select Profile.
• Navigate to Account Settings.
• Choose Delete Account.

This process will permanently delete your account and all data unless retention is required by law.

13. Training Models and AI Algorithms:

1. At evmux, we may use customer data, including both Personal Information and Non-Personal Information, to improve our services and develop AI algorithms and models. These models may be used to enhance the user experience, provide personalized content, and optimize the functionality of our Sites.

2. Data Anonymization and Aggregation: When training our AI models, we take measures to anonymize and aggregate customer data to ensure that individual identities cannot be directly linked to the data used for training. We only use data in a format that does not personally identify any individual user.

3. Consent for Model Training: We may seek your explicit consent before using specific types of customer data for training our AI models. This consent will be obtained separately and will not be a condition for using our services. You have the right to withdraw your consent at any time.

4. Model Evaluation and Security: Before deploying AI models in production, we rigorously evaluate their performance and ensure that they meet strict security standards. These evaluations are carried out to minimize the risk of unintended outcomes and to protect the privacy of our users.

5. Opt-out Options: If you prefer not to have your data used in training our AI models, you can opt-out by contacting us at info@evmux.com. Please note that opting out may limit certain personalized features or recommendations.

6. Transparency and Accountability: We are committed to maintaining transparency and accountability in our AI model training practices. If you have any questions or concerns regarding the use of your data for AI model training, please reach out to us, and we will be happy to provide additional information.

13. Security

1. We take appropriate measures to maintain the security and integrity of our Sites and prevent unauthorized access to it or use thereof through generally accepted industry standard technologies and internal procedures.

2. Your Personal Information is hosted on AWS servers, which provide advanced strict security standards (both physical and logical).

3. Some of the security measures that we employ include, without limitation: highly secure services design and implementation using state of the art encryption and architectures mechanisms, restriction of access to your Personal Information to individuals who need access to it in order to process it on evmux’s behalf and implementation of a secured permission management and auditing system using specific and proprietary firewall and network access filtering as well as security group mechanisms.

Please note, however, that there are inherent risks in transmission of information over the Internet or other methods of electronic storage and we cannot guarantee that unauthorized access or use will never occur.

4. evmux will comply with applicable law in the event of any breach of the security, confidentiality, or integrity of your Personal Information and will inform you of such breach if required by applicable law.

5. TO THE EXTENT THAT evmux IMPLEMENTED THE REQUIRED SECURITY MEASURES UNDER APPLICABLE LAW, evmux SHALL NOT BE RESPONSIBLE OR LIABLE FOR UNAUTHORIZED ACCESS, HACKING, OR OTHER SECURITY INTRUSIONS OR FAILURE TO STORE OR THE THEFT, DELETION, CORRUPTION, DESTRUCTION, DAMAGE, OR LOSS OF ANY DATA OR INFORMATION INCLUDED IN THE PERSONAL INFORMATION.    

14. Data Retention

evmux will retain the Personal Information for as long as we are comfortable that it is accurate and can be relied upon. Personal Information which is no longer required for the purpose for which is was initially collected will be deleted unless we have a valid justification to retain it which is permitted under applicable law, such as to resolve disputes or comply with our legal obligations.

15. Changes to the Privacy Policy

The Company reserves the right to change this Privacy Policy at any time, so please re-visit this page frequently to check for any changes. In case of any material change, we will make reasonable efforts to post a clear notice on the Sites or we will send you an e-mail regarding such changes to the e-mail address that you may have provided us with. Such material changes will take effect seven (7) days after such notice was provided on our Sites or sent to you via e-mail, whichever is the earlier. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Revised” and your continued use of the Sites on or after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes. In the event that the Terms should be amended to comply with any legal requirements, the amendments may take effect immediately, or as required by the law and without any prior notice.

16. Have any Questions?

If you have any questions (or comments) concerning this Privacy Policy, please send us an email to the following address: info@evmux.com and we will make an effort to reply within a reasonable timeframe.

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